How do I create a ticket on another board based on using Deep Clone and Automation Rule

Carol Wesolowski_07jklp

Problem:

I have a Task ticket with several sub-tasks that I Deep Clone (in the existing project) that I want to create a new ticket in another project based on the newly cloned sub-task ticket?

Here is the latest version of my Automation Rule

 

The audit logs shows that no actions were performed because the issues did not match the condition.  The following is the history of the cloned task that I want to apply the automation so that it creates a new ticket on another project's board. 

Any insights are greatly appreciated.  Thanks!

Bill Sheboy

Hi @Carol Wesolowski 

First thing, I am not using the Deep Clone addon, and so my suggestion is based on what I know about automation rules.  With that disclaimer out of the way...

 

Based on what you show, it appears that addon does what I expect: it uses the REST API to clone the issue, and sub-tasks, one after another...which takes time.

And, there is a known issue with the automation rule trigger Issue Created: it can fire so quickly that the data for the issue is not yet available at the time the rule starts.  That manifests symptoms like conditions / actions / branches not working as expected. 

The normal work-around for that (regardless of addons) is to always add the Re-fetch Issue action after the trigger, slowing down the rule and reloading the data.

Putting those things together (and without seeing your rule's audit log), I suspect this is a similar timing problem.  Please try adding the Re-fetch Issue action immediately after the trigger to observe how that impacts the rule execution.

 

Kind regards,
Bill