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How to create tickets from Genesys Pure Cloud to Jira Service Management

David Bauserman

When calls are received we would like to be able to have a ticket created with the caller's information.

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Brant Schroeder

@David Bauserman I think that this is what you are looking for https://help.mypurecloud.com/articles/set-jira-integration/

David Bauserman

Thanks for the response, I had seen that one, but that only appears to allow for chat notifications into Genesys.

Brant Schroeder

Other than that I am not seeing anything. You might be able to Zapier to get an integration in place.

Chisato Saito

@Brant Schroeder

Hi there, I also interested in this topic.

How can I do that with Zapier?

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