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Automation: Is it possible to do a cross project status change?

Breanna Williams

I have two projects that are seperated due to the teams using them however, one task overlaps between the two.

The goal: When "XYZ" ticket in CRM board transitions status from created --> completed, I would like for a "ABC" ticket in the GWRM board to also transition to "Completed". But I'm not sure if these automations can be tied together?

I'm not entirely sure if this is possible -- I do have admin permissions to do this within the Global Automation section.

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Michel Neeser

Hi @Breanna Williams

If these tickets are linked together, you should be able to use a global automation rule like this to achieve your goal:

Breanna Williams

@Michel Neeser Is linking them together the only way to do it? The team is essentially trying to avoid going into both boards and updating the status on both.

Bill Sheboy

Hi @Breanna Williams

Adding to Michel's answer...

How do you know the tickets XYZ and ABC are related? Michel was demonstrating a relationship with issue links. If you have another manner, for example with other issue fields, you could do this with a JQL branch.

Kind regards,
Bill

Michel Neeser

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