How does Atlassian roll out JIRA Service Management and/or Software Releases?

Question

We want to know how releases are communicated, what the impact is likely to be and how we can  be prepared for incoming releases, from Atlassian.

Is there advanced communications with instructions or notices for awareness provided?

What is the release schedule based on?

We use both JIRA Service Management (Cloud) and JIRA Software (Cloud)

Thank you in advance

Mikael Sandberg · Answer

Hi @Madeline Chapman,

Welcome to Atlassian Community!

There are two different release tracks that you can be on on Cloud, either continues track where changes are added as soon as they are available or bundled track where changes are rolled out as a group once a month. You can check which one you are on by going to admin.atlassian.com and go to Products > Release tracks. Under products you can find Product updates that outline each change that is rolling out or has been rolled out to everyone. You can learn more about the release tracks here.

If there are major changes coming then you will usually get an email that announce the change, and there will the an announcement here on the Community.

Dan Breyen · Answer

Hi @Madeline Chapman cloud releases are usually done weekly.  Here's an example of their release notes: Cloud Changes

From that link you can click on the "Email and Privacy Preferences page" to subscribe to them.

You have more options with a Premium or Enterprise license. Here's an article from Atlassian with more info on that: manage-change-in-cloud

Hope that helps.