I'm using the AssetIT app with service desk (currently testing)Is it possible to automatically pick a linked device when a ticket is created?
@Daniel Marsh -
I am assuming that AssetIT is a third party app, then you need to contact the app vendor to seek for technical support for issue integration process with JSM.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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