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How can I add Confluence Pages to the Customer Portal?

Kai_1z36vm

Dear all,

I have 20 customers, each with their own Customer Portal (& customer service project).

I want to add Confluence Pages to the Customer Portal, which would be project specific documentation, training material and the timeline . So far I ve only found the option to add Requests.

Any chance to do this?

The only way to add conflunence pages is in the help center, which, in my understanding, is however generic to all users and I dont want them Customer 1 see the documentation of Customer 4.

Thank you!

Kai Screenshot 2023-10-26 at 17.24.02.png

Accepted answers

Marc -Devoteam-

HI @Kai

What @Dave Mathijs mentions is a solution, or you can have one KB space in Confluence, label you pages related to the customer and on the KB config in each JSM project label the requests to only use the articles with the correct customer label.

All comments

Dave Mathijs

Hi @Kai as you have a separate service project (portal) for each customer, you can create an equal amount of knowledge bases in Confluence for each customer and link the respective KB with the corresponding service project.

Marc -Devoteam-

HI @Kai

Kai_1z36vm

Hi Marc,

this sounds like a neat solution, also with the benefit of having all things in one place. Is there any link you could share how to achieve that.

Thanks!

Kai_1z36vm

Screenshot 2023-10-27 at 14.39.48.png Hi, after trying and browsing for several hours, my understanding is that while the KB articles can be found via the Search icon (works), but can not be integrated as items into the main page (similar to topics on the Help Center). Or am I doing something wrong?

Marc -Devoteam-

Hi @Kai

You need to be a project admin on your JSM project and via project settings, to view the Knowledge Base option

The option I gave you is also only available if the JSM project is a company managed project (to bee seen in the left bar of the project add the bottom).

If you JSM project is a team managed one, than this option is not available.

Anna Mitina (Stiltsoft)

Hi @Kai ,

I'm from Stiltsoft and I believe you could use the functionality of our izi LMS for Confluence as a workaround.

izi LMS enables to create courses and quizzes right in Confluence which could help to solve your request. You could simply create a "course" and add project specific documentation, training material and the timeline as your "course modules". Main thing is that they are in a form of Confluence pages which they are, if I understand correctly.

Then you could enroll your customers to their respective "courses" and they will have access to everything they need in one place.

Let me know if you have any questions

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