Campos Personalizados Aplicados na automação

Professional Service Manager

Estou tentando criar um automação de disparo de email utilizando os campos personalizados da minha task, porém não sei como preencher esse campo.

{{issue.[Customer Field].name}}

 

Eu sei o ID do campo, e já testei em diversos formatos sem êxito, alguém poderia me ajudar?

Bill Sheboy

Hi @Professional Service Manager 

Based upon this automated translation of your question:

I'm trying to create an email trigger automation using the custom fields in my task, but I don't know how to fill in this field.

{{issue.[Customer Field].name}}

 

I know the field ID, and I've already tested it in different formats without success, could anyone help me?

 

I am unclear what you mean by "email trigger automation".

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

 

Until we see those...

What is the type of your custom field?  The type of the field impacts how it may be used in automation rules.

 

Kind regards,
Bill