Knowledge base articles only visible after entering key words in the search bar

Question

Hi all,

I'm setting up a Service Desk Portal for our customers. I've added multiple articles to the portal so customers can help themselves. However, as a customer you can only see the articles if you enter certain key words in the search bar.

My question is therefore if it's possible to show all the articles without searching for key words in the bar? Similar to a FAQ page where customers can brows through all the articles.

Thanks in advance!

Teja_w7r693 · Accepted Answer

Hi @Gaurish Smit

Welcome to Atlassian Community!

Unfortunately, the feature is still not live and there is a feature request for the same.

you can follow the workaround Here .

Thanks,

Tejaswini

Michel Neeser · Accepted Answer

Hi @Gaurish Smit

If you use knowledge base categories as described here, the articles will be shown on the portal as a list without entering any keywords. Hope this helps.

Edit: @Teja already suggested the same (and of course correct) solution.