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Jira Automation to add labels to incoming issues based on keywords in the description and summary

Monika Worcester

Hi there! I'm trying to create an automation that will add a label to incoming issues based on keywords in the description OR summary. Below is the automation I created, but so far, each time that I've emailed this inbox with a test message containing the word "FSA" in the summary and/or description, it errors out and does not work. Would love your help resolving, thanks!

Screenshot 2023-10-25 at 12.21.43.png

Accepted answers

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Dan Breyen

Hi Monica, I'm no Automation expert, but I found this Community Article which sounds like what you're trying to do: Automation-to-add-labels

It talks about using JSON and a custom field to store the info.

Hope that helps.

Trudy P Claspill

Hello @Monika Worcester

Welcome to the Atlassian community.

Please show us the details of each step in your automation rule, and also please show us the Audit Log details for an execution of the rule.

Monika Worcester

Hi @Trudy P Claspill ! Do you need more specific details than what I included in my original comment? Let me know what that would look like please Screenshot 2023-10-29 at 15.19.40.png

Trudy P Claspill

Yes, more information is needed.

Please click on each step in the automation rule and provide a screen image showing the details of each step.

Monika Worcester

Screenshot 2023-10-30 at 16.32.08.png Screenshot 2023-10-30 at 16.31.49.png

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