nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

This project isn't available.

I am a site and project Admin for our Jira Service Management - Cloud Free tool, but I am still seeing "This project isn't available" when I try and manage Portal Settings, Email Requests, Customer Settings, etc. I'm at a loss with what to do.

Screenshot 2023-10-25 150112.png

Accepted answers

Hi @Abigail Best and welcome!

Is the rest of the Service Management project still working correctly, i.e. are you able to see the queues and the portal?

Did you try loading the settings with another browser yet?

All comments

Hi @Abigail Best and welcome!

Is the rest of the Service Management project still working correctly, i.e. are you able to see the queues and the portal?

Did you try loading the settings with another browser yet?

Hi @Abigail Best ,

Select People and look for your user in the list ... if you are not there, add your self with at least Administrators role ...

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Hi @Michel Neeser

I am not able to access anything in "Channels" or anything from this list:

Request types
Customer permissions
Portal Settings
Email Requests
Customer Notifiations
Widget
Chat
Virtual Agent
Satisfaction Settings
Knowledge Base
SLAs
Apps

Hi @Esteban Diaz I have all four roles checked. Screenshot 2023-10-25 152109.png

I tried on Firefox and Chrome and both netted the same results

@Abigail BestCan you try following this article and check if the issue persists?

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