Send Slack message when priority got updated

Question

Hey, I want to send a Slack message when a priority of an issue gets updated. This should do the trick, I believe. But it doesn't. Any idea?

project = TSB AND (priority IN (critical, fire) AND type IN (Bug, Investigation)) OR priority changed FROM (Visual, Low, High) to (Fire, Critical)

Trudy Claspill · Answer

That portion of the query doesn't  include a criteria to check that the current priority of the issue is Critical or Fire. It is retrieving issues that have changed priority as you specified, but that change could have happened at any time. It is not necessarily the last change that happen. After being changed as you specified the issue could've been changed again to a different priority.

Lars Böhnke_8d6c35 · Answer

@Trudy P Claspill alright, I just tried the part of the JQL query that doesn't work. And here, for example, the query surfaces issues with priority 'Low' which shouldn't happen.

Trudy Claspill · Answer

Hello @Lars Böhnke

When you use that filter in the "View all issues" screen are you getting the results you expect? If not, what is incorrect about the results?

Are you trying to use this filter within an Automation rule? If so, please show us the complete Automation rule and the Audit Log for when the rule was executed.