How to assign high priority to email submissions and

Edward Palmer

Basically, we plan to use our email portal as an emergency method of support request, since the portal is sufficient. How/where could I create a rule that all Email submissions automatically get assigned a "High" or "Highest" priority?

I hope to feed this into the Slack connector to my project, so we have a "Bat Signal" for critical issues, instead of staring at our support queue all day.

Marcus Jones

Hi Edward,

You can make a simple automation that triggers when a new ticket is created. You'll need to add an If condition on whatever request type you are using for your emails. In my case, it's "Emailed Request". If that is true, then set the request priority to Highest.