Hello.
In jira-servicemanagement, I would like to create a form that accepts submissions from an unspecified number of people.
(i.e., not from registered customers, but from anyone with an email address).
Is this the correct configuration item for this?
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-Customer permissions item
Select "OPEN" for "Channel access" to allow anyone to make requests.
Select "Customers can search for other customers within their project or organizations" for Customer sharing.
-Customer access items
For Account types, the following were selected
Internal：
□Use approved domains to grant internal customers access to the help center with Atlassian accounts
External：
☑Allow portal-only accounts to be created for new customers accessing the help center
□Only allow account creation for customers with specific email domains
Portal access has selected the following
◎Allow customers to create accounts
☑Customers can access and send requests from the portal without logging in
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We have created a form with the above settings, but are aware of the following current issues.
Is it possible to solve this problem?
-The "Send confirmation email to" field was automatically added on the form,
It was not possible to change the location of this item on the form. It also does not appear on the issue management screen. Is it possible to move this item to any position on the form and have it appear on the issue management screen? Can this item be moved to any position on the form and displayed on the issue management screen?
-When I move the status on the workflow to "Completed", Mark as done" screen will appear. (Mark as done)
This screen does not appear in other projects, Why does it appear? (I don't want it to be displayed.)
Best, Kazuhiro.Koike
