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JSM Automation

Kale Bullen

Hi All,

Firstly TIA!

I am trying to work out some logic with an automation with our JSM instance.

I would like run the following logic:

IF project DPKTP AND status <=2 "In Progress" AND Organization = "same organization".

THEN transition next ticket in queue to In Progress.

```
ELSE do nothing.
```

In simple terms if X organization has less than 2 in progress tickets move the next ticket in line to in progress automatically. This should adhere to my SLA agreements and such and any other automations etc...

I am trying to conjure up some wonderful automation in Jira Automations but coming up short with a way to make this work.

See attached what I have started but coming unstuck with how to make it conduct my automation nicely.

Accepted answers

All comments

Vikrant Yadav

Hi @Kale Bullen For this you need to write a project automation rule, use Lookup issues Action to count the number of issues match JQL.

Screenshot 2023-10-23 110206.png

Kale Bullen

Hi Mate,

Thanks for this! It is a great start!

Now can you help me refine it further.

If less that 2 issues are in progress for the same organization then transition the next issue in line to in progress status.
This service desk will hold many customers and their respective organisations.
According to SLA for the service being offered we cater for "2 active tickets" at any one time for the organisation.

Hope that makes sense.

Vikrant Yadav

@Kale Bullen You're Welcome!

You need to modify JQL query for Lookup issues based on your requirement. I used simple JQL query. Using JQL filter out those issues on which you are working.

Modify Compare two value Condition I used six replace it with 3.

Kale Bullen

@Vikrant Yadav Thanks for this. But I am struggling how to get this lookup to include organisations field?

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