Comment List Without Internal Comments

Lewis West

Our team has been using automation internally and taking advantage of the {{#issue.comments}} to get a list of all comments via email.  This is helpful internally.

Now we're looking at an automation for our customers and want a list that doesn't include any internal comments.

I've tried {{#issue.comments.public}} and {{#issue.comments.external}} without any luck so far.

Thanks for any help with it.

 

Edit: if it helps, this is what we currently use for the comments list:

{{#issue.comments}}
Comment by: {{author.displayName}} at: {{created}}
{{body}}

{{/}}

Joseph Chung Yin

@Lewis West -

You will need to use the following smartvalue syntax testing for {{comment.internal}} property value to test for comment (private/public)

{{comment}}

• Used with: the Issue commented trigger.

This value won't work for any other trigger, even if a comment was added as a result (e.g. - the Issue transitioned trigger).

Available properties

• {{comment.body}} - Returns the body of the comment that triggered the rule.

• {{comment.author}} - Returns the ID of comment's author.

• {{comment.created}} - Returns the date and time of the comment.

• {{comment.visibility.type}} - Returns the comment restriction type if any, e.g. role.

• {{comment.visibility.value}} - Returns the comment restriction label if any, e.g. Developers.

• {{comment.internal}} - for Jira Service Management comments, returns false if the comment is visible to customers.

• {{comment.properties}} - Accesses any comment property. Properties are frequently used by add-ons and integrations to store values.

• {{comment.properties."sd.public.comment".internal}}

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.