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Is it possible to create an issue from the same email once again after failure?

Julia Yurchak

Hello!

I've got a pretty simple problem with emailed requests and managed to fix it, but email log still has it "failed". Seems that Jira does not make attempts to create an issue from the same email once more.

Surprisingly I could not find a solution for this... Any suggestions?

Many thanks in advance!

Accepted answers

Jack Brickey

If you are using a custom email address for your JSM project and you can log into the inbox then you can mark those older emails as unread. This should cause the JSM email handler to reprocess them.

All comments

Jack Brickey

If you are using a custom email address for your JSM project and you can log into the inbox then you can mark those older emails as unread. This should cause the JSM email handler to reprocess them.

Julia Yurchak

Thanks a lot! It worked

However, this action will be difficult to perform if handler fails to create, for example, 100 and more issues.

Handler, btw, creates an issue each time the same email is set up as unread.

Jack Brickey

You will have to do in batches, marking 100 as unread. This should be a one time recovery action, right?

Julia Yurchak

Sure, if so

It will become a pain when there is no option to fix the problem asap. Agents will have to reply to customers by email for a while and, once fixed, bulk change to unread will not be that easy

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