Customer portal - the possibility of removing approved issues from the approvals filter

Question

Our setup is that one approver needed for approval.
The request was placed in approval customer waiting status, where an approve/decline decision is expected from the customer.
If one of the agents changes the status to resolved, the customer can no longer make a decision and the decision button is no longer displayed.
So how can we arrange that on the customer portal, the "approval customer waiting" filter does not show those that have been approved or are no longer in approval status?

Igor Blagaič · Answer

Hi, @Esteban Diaz

I don't think the solution by rewriting the content is ok. Thanks anyway. If atlassian does not allow elimination, we will try to find a solution within the myrequest extension addon

Best regards, Igor

Esteban Diaz · Answer

Hi @Igor Blagaič ....

mm and what about copying the approvers to another custom field before cleaning the approvers field ... something like "original approvers"  ??

Does it make sense?

Cheers,

Esteban

Igor Blagaič · Answer

Hi @Esteban Diaz

Thanks for the idea.
I tried, but the problem remains if several approvers are selected and only one is sufficient for approving.
In this case, we do not want to lose the information about the approvers.

Best regards, Igor Blagaič