Seems our SLA Resolution Conditions are working fine perfectly before however, for this specific ticket, it is not showing:
Hi @Emery Manayan
Your goals get typo see "redline box"
The issue is type Incident, but does it have the correct priority and any of the 2 organisations set on the issue as specified in the SLA?
Yes, it's under one of the org set and also , I changed the type into issuetype and same thing (actually on our end, it is being accepted either type or issuetype
Hello, actually on our end either type or issue type is good and being accepted. But I also tried changing it earlier into issuetype but still our SLA Resolution did not appear
All seems to be just fine.
The JQL usage of the keywords type or issuetype should not be the cas, as they can both be used.
Check the following KB article from Atlassian: slas-in-jira-service-management-are-missing-or-disappear
It this will not help to solve your issue, you might want to address this as a support request at Atlassian, they might be able to see some information in the backend loggin of your instance.
Hi @Emery Manayan ,
I want to ask to confirm whether it is true that only this one ticket does not appear SLA resolution?
then has the post function been set to "done" or "resolved" status with resolution done or resolved?
Finally, is there any configuration that you did recently after the ticket was created or before the ticket was created?
Hello Daniel, there is no changes on our end and I have tested a ticket and SLA works fine.
The second question about, DONE Status was correct, resolution was set to done. However, regardless if the ticket was still open or closed, for that specific ticket above, it did not show.
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