The ticket didn't go into the proper status and was flagged out of SLA even though the ticket was resolved. Is it possible to update that?
Hi @Deja Tatewelcome to the Atlassian community!
I'm afraid you can't modify the updated time of an issue.
In one of my previous project we dealt this by adding a label to the issue. Something like exclude-sla.
In the SLA settings we used a different timer for issues with this label. It's not ideal but if anyone asks why certain issues have a different SLA level you can always refer to the label and explain what happened.
@Deja Tate I would also suggest updating the SLA so that when an issue is resolved the SLA is also met.
It looks like you're new here. Sign in or register to get started.
