Workflow for asking for comments

Ben

We are wanting to create a new workflow. This workflow will allow one developer to ask for "comments" on an issue from another developer.

So basically on an issue currently assigned to a developer there will be an option "Request Comments". When pressed it will allow the developer to select another developer from a list. When this form is submitted the ticket will then get assigned to the new developer and put into a status of something like "Awaiting Comments". Once the developer is done commenting they should have an option like "Done Commenting" which will assign it back to the original developer.

I have tried to create this workflow but am lost.

Anyone able to give me step by step instructions on how to do this?

Renjith Pillai

As you mentioned you need two status -

1. The status in which the developer initiates the transistion 'Request Comments'

2. The status 'Awaiting Comments' which will have the transistion 'Done Commenting'

You need to have a user custom field which will get populated in a 'post condition' for the 'Request Comments' workflow to store the current assignee.

And in the 'Done Commenting' workflow have the post condition to assign the issue using the value stored in the custom field mentioned above.