Email for new ticket

Adam Estrada_14szjg

We have a Jira service desk set up and are receiving new tickets sent to the designated email address. However, others on the team are not receiving any kind of alert when a new ticket is created.

How do we alert the team when a new ticket is created?

Thank you

Dan Breyen

Hi @Adam Estrada welcome to the community.  There's a couple of options.  

I personally, would look at the 'Automations' and specifically the templates.  Look for 'Automations' under your 'Project Settings'. You can automatically assign it to someone, or send some sort of email to a group that it came in, or something else.  There's a few sample template automations that you could use and/or tweak to your liking.

I personally have my Service Requests setup with a component, and then that component has an owner, so the tickets automatically get assigned to that person, and that person gets an email when it comes in.

Hope that helps.