Replicate status in duplicated items

Martina Bassi

Hi community,

suppose two have two items: Master M and Duplicate D.

M is duplicated by D and D duplicates M

Team works just on M, but status may be helpful even for D because the reporter sources are different, but the operative side works just on a single case

Is there an automation which allows me to replicate the status of M in D? Or how may I manage this kind of situation?

 

Thank you

Trudy P Claspill

Hello @Martina Bassi 

Are M and D connected using issue linking, with the "duplicates/is duplicate of" relationship?

Are the issues in the same project? Are they the same issue type? Do they use the same workflow?

It is possible to use an Automation Rule to update the status of a linked issue. The basic structure would be

Trigger: Issue Transitioned
For Branch: Related Issues > Linked Issues
  Link Type: is duplicated by

  Action: Transition Issue
    Copy from Trigger issue

 

This would work for issues in the same project that use the same workflow, as long as the linked issues is in a status that can transition to the Status of the trigger issue.

If the workflow has restrictive transitions, or the issues use different workflows, and if the issues are in different projects, then additional configuration would be required to accommodate that.