How can i create a JQL query for the issues that don't have any new comments after certain time?

Natalia Mojica

Heyyy. I want to create a filter where i can see only the tickets that dont have any new comments after 72hours. 

At the moment, I have a filter for the tickets that dont have an update for their status after 72h (NOT status changed after -72h), and I want a similar query, but for tickets that do not have new comments in that same period of time

Jeroen Poismans

Hi Natalia,

There is a way you can do this but as Jan already mentioned, it is not an out-of-the-box JQL feature but it gets the job done :-).

• Create a Last comment date field (DateTime)
• Create an automation rule for the appropriate project(s)
  • Trigger: When issue commented
  • Edit issue: Set the Last comment date  field to {{now}}

Now you can build a JQL that gets you the issues where Last comment date  has been > 72h ago.

Good luck!

Jeroen