Why is Tempo Timesheets showing no time logged prior to October?

Ellis, Kathy

We started using the trial of Tempo Timesheets today and I ran a test report.  I filtered by Team and selected my two teams.  I changed the date range to show time logged in August.  The result returned no data.  The teams are logging time, so why is it not showing up in the report?

Tempo Support

Hello Ellis,

Since your Tempo is newly installed today, we recommend to wait a little bit to fully synced with your existing worklogs.

In the meanwhile, for your reference information:

https://help.tempo.io/cloud/en/tempo-timesheets/generating-reports.html

Potentially, if the permissions are not setup, user might experiencing issue viewing worklogs in the report, here is the document regarding permissions that might assist you to configure permissions:

https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo.html

Should you still experiencing trouble view worklogs, please open support ticket with the link here:

• Support

Best Regards,

Steven

Tempo Support Team