Not able to receive email via service management

Tanya_mfqux4

I am not able to receive email via service management (sent to Jira default email). I see them in the Log table as "Failed". Here are my relevant settings below. What else do need to enable to receive those?

Global Mail settings
… /secure/admin/global-mail-settings

• Everything is ON

Project Settings > Customer permissions

• Channel access OPEN

Custom access
jira/settings/products/servicedesk/customer-access
Checked: 

• “Allow portal-only accounts to be created for new customers accessing the help center”
• Don’t allow customer to create their own accounts

Kian Stack Mumo Systems

@Tanya, 


Each JSM project should have it's own email address. Have your customers email there. It will be in the form of projectkey@<your-site-name>. So if my project has key "TEST" at the website "test.atlassian.net" my email would be test@test.atlassian.net.

 

Thanks,

Kian