One of our service desk customers would like to use the Jira iPhone app to log requests/receive notifications. They say the mobile browser portal experience isn't great.
Having done some reading it seems that the app is designed for the back-end team and not for customers - and customers cannot login to it.
Is this correct?
A secondary question - it seems a service desk can have plain "customers"/"organisations" which are registered in the left-hand blade of the agent screen of the service desk. However, if you drill into the project settings in the "People" section, one can also add people here and assign a "Service Desk customer" role to that person. What's the difference? I note that existing customers at the top-level don't show up in the project settings > people area.
