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Change reporter field when cloning a ticket

Thibault Durepert

Hello everyone,

I am trying to change a particular field while automating a ticket cloning, but i don't know how. It concerns the Reporter field.

When cloning the ticket, i want the Reporter of the new ticket to be the Assignee of the original ticket. But when using the list of new values available for this field in the cloning automation, there is not this choice.

Is it something doable, even with Json code?

Thanks for your help!

Accepted answers

Marc -Devoteam-

Hi @Thibault Durepert

This can be done within automation, with out Json code

When cloning, on the field reporter instead of the SET option there is also a COPY option.

Use the copy option to copy the assignee from the trigger issue in the reporter field.

example:

Screenshot 2023-10-18 at 12.45.13.png

All comments

Marc -Devoteam-

Hi @Thibault Durepert

This can be done within automation, with out Json code

When cloning, on the field reporter instead of the SET option there is also a COPY option.

Use the copy option to copy the assignee from the trigger issue in the reporter field.

example:

Screenshot 2023-10-18 at 12.45.13.png

Muhammad Moazzam Hassan

Suppose you want the Reporter of the clone issue to be equal to the Assignee of the original issue. In that case, you can use the smart value on reporters field {{triggerissue.assignee}}. PFA

Thibault Durepert

Oh right! Thanks a lot, it will save me lot of time!

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