Hello,
I am looking for a way to enable a function, rule (if exists) to make available the email notification to all customers of an organization when the agent add a new comment. For the time being by default only the reporter (creator) receiving the email notifications, but not the rest of the organization's team.
When a member of the organizations opens a ticket-issue via service desk portal and shares it with the organization all members are notified. When the agent who supports the ticket replies or adds a comment only the creator is notified via email.
I want to notify all members of the organization instead.
I create a automation and a custom rule yet nothing changed only the creator receives the email
Could you please assist me?
