Other user who has permission to view Jira Dashboard cannot access them

Chethana Hashani

have created Dashboards in Jira to have clear idea about major KPI's related to our projects and share them with relevant parties as well
but they cannot see the dashboards and give below error .Even super user also cannot view them.
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above.
An error occurred while generating the response."

Sanjog Sigdel

Hi @Chethana Hashani 

Can you confirm your team to whom the Dashboard has been shared can access all of the Jira Filters that is associated with this widgets?

 

Once you ensure that, rest of the issues can be because the gadget is no more available, or its license has expired, etc.