Why am I not getting the field 'Request Details' transferred between projects when I move an issue?

Question

I have two projects and both have the issue type 'Task'.  When I move an issue from one project to the other I get a screen that says "Your destination's Task Task issues may have different field settings than your source project. Update the values for fields in these issues, or select Retain to keep the field's current value."

I want to retain the information in the field but it seems to disappear when I move it. Any thoughts?

Joshua McInturff · Answer

They are both company managed I believe. One is a business project and the other is a software project. I am using the business project as a repository for annual and simi-annual tasks. The "Request Details" field does not retain the data when the task is moved to the software project. They both have '"customfield_10057": "Request Details"'.

Trudy P Claspill · Answer

Hello @Joshua McInturff

Is the source project a Team Managed project or a Company Managed project?

Is the destination project a Team Managed project or a Company Managed project?

If the source is a Team Managed project then the field may be a unique custom field for that one Team Managed project. Even if the destination project has a field with the same name, within the Jira database if may not be the same custom field.

You could use the method described here to output the details of an issue from your source project where that field has data, and an issue from your destination project that has data in that field. Then check the customfield_##### identifier associated with the field that has the data in the output for each. You may find they have different values for #####.

Mykenna Cepek · Answer

Check that the "Request Details" field is available in the destination project (Project Settings > Fields). Also check that the "Request Details" field is configured for the desired Screen(s) in the destination project. Finally, confirm that the field is configured to show in "Board > Configuration > Issue Detail view".