Automated assignment

Question

Hello everybody!

Would it be possible to implement a plugin or native tool of Jira Service manager, which automatically assigns the issues to a group of technicians and that in turn is linked to a calendar of holidays, holidays and schedules?

Thank you very much

Esteban Diaz · Accepted Answer

Hi @David Martínez López ,

This is not possible with Jira out of the box but .... this add-on may help you reach your requirement:  Smart Assignments and Rotations for Jira

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Joseph Chung Yin · Accepted Answer

@David Martínez López -

Hi David:

You should take a look at the following links using "Automation for Jira" (It is an out of the box component of your JSM env) for handling issue assignment -  One idea is to implement "Round Robin" process.

https://www.resolution.de/post/auto-assign-round-robin/

https://confluence.atlassian.com/automation070/smart-assign-jira-issues-load-balancing-round-robin-and-more-1014664568.html

https://www.atlassian.com/software/jira/automation-template-library/auto-assign

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.