Automation does not pick up comments added via email

Question

Jira seems not to pick up or read comments added by email

How to replicate it:

* Create an automation to check for "mark" when a comment is added* Run Trigger on comments
* if {{issue.comments.last.body}} contains MY_MARK
* do action e.g. change value or something

* Send via email a comment to the Ticket ID

The trigger will simply not fire as it seems the comment is not to recognized by automation/system

Has anyone had this same issue? Is it per design or probably it is a bug?

Jack Brickey · Answer

But every cloud instance is updated weekly/daily/regularly. Please update us here with the response from Atlassian.

Coiram · Answer

Hi @Jack Brickey

I will give it a try, although email are not HTML.

As I did mention, I did try with two newly created cloud instance and those automation work as expected. My bet is on the 2014 instance that has some "issues"

Definitely I will reach out to Atlassian shout your additional suggestion does not work.

Thank you for your input.

Mario

Jack Brickey · Answer

I definitely would not use the workaround given new limits soon to be released. Are you using html for emai? If so you might try adding html to your smartvalue.

I saw that mentioned in another post. I have not had to do that before however. You might also try sending an email from another email client. Finally, I would definitely consider reaching out to Atlassian support on this as I am not able to reproduce it.