Created versus Resolved

Question

Hi! there is this chart (Created vs. Resolved Chart) By Atlassian which displays created issues vs. resolved issues for a project or saved filter. It works well if you are using a Jira Service Desk Project, but it doesnt work at all for Jira Softwares where there is no concept of Resolved. Has someone figured out of a filter or setting that can allow replacing this "resolved" status by the final status in a given workflow?

Any recommendations will be greatly appreciated!

Nic Brough -Adaptavist- · Answer

Yep, Jira Software absolutely does have the "concept of resolved", it's the same as all the other Jira products - you need to set a resolution for Jira to see an issue as resolved.

Jira Software's boards do have a different slant - they need an issue to be in the last column for them to consider an issue "done" (which is not necessarily the same as resolved because done is a subjective term for different teams, and resolved is an absolute)

Rilwan Ahmed · Answer

Hi @Irina Lemus ,

Created vs. Resolved Chart works for any type of projects. May be its JSM or Jira software.

The gadgets considers the report based on "Resolution" field and not the "Resolved" status.

So please make sure your tickets in software projects have "Resolution" field filled while resolving/closing the tickets.

More details in https://confluence.atlassian.com/jirakb/created-vs-resolved-chart-showing-incorrect-count-of-resolved-issues-302811967.html