Apply one workflow for 2 projects

Question

Hi

I have 2 projects (Named A & B ) and use the same workflow. But in fact, when I change the status of the ticket from project A (from Todo -> Done), I cannot do the same in project B. There is no option for me to choose in the status field.

Why is that and how to fix this?

Thanks.

Rachit Singhal_zohcl9 · Accepted Answer

Hi Mira,

Can you please check if you are having "Transition Issues" and "Close Issues" permission in the project B? Please also check with your Jira admin / workflow developer to understand if the workflow is having any particular condition which might be restricting you for viewing the transition in Project B.

Sanjog Sigdel · Accepted Answer

Hi @Mira

I've one workflow for five of my projects.

It could be that you have certain validation or conditions which restricts a ticket to be closed.

Can you please share snapshot of your workflow and conditions,validations you have in these workflow?