How to block a portal customer?

Illas

Our portal is open, which is not something we will change. But we still want to revoke access to one particular email that is being automatically added as a request participant. Instead of making automation rules that would update the ticket, we would like the user blocked from creating any tickets.

We have setup auto fwd from our support email to atlassian SD portal email, which creates tickets with the original sender, but it also takes the middleman (so to speak) as a request participant. 

I see no option to really manage customers in portal. Nothing in admin, in project Customers tab it only lists "Resend Invite" and those have accepted have no actions available.

Valerie Knapp_dpp5c6

Hi @Illas , thanks for your question.

This is something you will need to escalate to an organization admin for your instance, as the possibility to revoke access to the portal is there with the configuration for where the rest of the accounts are managed.

There is a section in the organization admin settings called, 'Products' and there, in the Product setings for Jira Service Management, there is a directory for the Portal-only customers, where you have the possibility to revoke their access.

This will look differently depending on when you got Cloud, but basically this is what you would need to request the org admin / site admin to do, to either revoke the access or delete the account.

I hope this helps.

Cheers