We are encountering a common problem:
Our account has been suspended abruptly, with no prior notification.
We promptly updated our payment information.
We've opened ticket CA-2609269, which is currently pending processing.
Unfortunately, all of Atlassian's offices are closed, and there is no support line available for us to expedite the resolution.
This situation is causing multiple projects for various clients to be put on hold until the issue is resolved.
This issue is causing a very negative customer experience, as many others have already mentioned. Is anyone at Atlassian planning to make improvements to prevent such situations in the future? It appears that this could be easily avoided with some advance notice to users, and it is incredibly frustrating.
