I want to include in my Dashboard is the last time that a ticket was opened. Is there a way to do this with Jira service Managment tickets?
Hi @Danielle David ,
can you please explain this a little bit more??? what do you mean with "last time a ticket was opened"?
Cheers,
Esteban
sorry, I will elaborate.
Is there any filter/dashboard/report to see if an agent has looked at a ticket without any edits?
If not my next thing would be can we filter/dashbaordreport on activity last activity?
Jira does not track issue views (it can't, because there are many ways you might view an issue, and it's mostly completely useless information anyway)
can we filter/dashboard report on activity last activity?
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