Not able to retrieve fields within webresponse using smart values

Question

Hi,

I'm trying to use a smart value to extract the value field in the fourth element of an array from a web response, but I haven't been successful. Can someone please help me identify what I'm missing?

So far, I have tried {{webResponse.body.custom_fields.get(3).value}}, {{#webResponse.body.custom_fields}}{{#if(equals(name,"resolution_note"))}}{{value}}{{/}}{{/}} and few other things but no luck.

Bill Sheboy · Answer

No worries on seeing the rule.  You may want to review it with a colleague to confirm it works as you planned.

Did you note my comment about arrays versus lists?  That response cannot be parsed as a list and so instead you may need to either:

* modify your call to the external provider to only return the record needed, and/or
* use text functions of rules to extract what is needed
* attempt to split the array into a list, and then parse the fields using text functions

Dharmesh Patel_6d2nkl · Answer

I can't paste the rule, have some sensitive info in it.

I need to call an external provider API to fetch some data and then use that data to set the custom field with in Jira. I basically need to map the fields between the two solutions.

Bill Sheboy · Answer

Please try sticking to one conversation thread; that will help others looking at this question to learn if there are multiple possible answers.  Thanks!

Why are you using a REST API call to set a custom field?  Are you updating issues in another Jira instance / site?

Again, would you please post an image of your entire rule?  The audit log is helpful but it does not show all possible things which happen for a rule execution.