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Can a single license be used by multiple agents?

Md Eashir Arafat

I am wondering if there are any licensing regulations that prevent shared account scenarios. For example, multiple agents use one licensed account by sharing credentials. I understand this is not a safe and recommended practice. Just want to know if there are any licensing agreements/regulations that prevent account sharing.

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

No is the short answer.

Licences are for separate individuals, and technically, it's illegal to use shared accounts on Atlassian software - it breaches the terms of the contract you have agreed to.

Marc -Devoteam-

Hi @Md Eashir Arafat

Generally, no, it's not legal to do that.

It's a breach of your agreement with Atlassian if you use a Cloud product.

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

No is the short answer.

Licences are for separate individuals, and technically, it's illegal to use shared accounts on Atlassian software - it breaches the terms of the contract you have agreed to.

Marc -Devoteam-

Hi @Md Eashir Arafat

Generally, no, it's not legal to do that.

It's a breach of your agreement with Atlassian if you use a Cloud product.

Thank you.

Thanks a lot!

I agreed with @Nic Brough -Adaptavist- stated. One cannot share the same account license with multiple agents. It is not legal to do so with Atlassian products licenses.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Luiza Lu Frozi de Castro e Souza

Hi @Nic Brough -Adaptavist- !

Could you please inform me which clauses in the licensing terms prohibit the use of shared accounts by multiple agents?

If you could send the links it would be very helpful.

Thanks.

Nic Brough -Adaptavist-

I'm not going to look that up for you.

I'll reverse it - can you tell me the cases where is it legal to use shared accounts?

Luiza Lu Frozi de Castro e Souza

Okay @Nic Brough -Adaptavist- and @Joseph Chung Yin we know that this is what is expected.

But to but to provide a "legally" valid response, it is necessary to cite "legal documents".

The Atlassian's user is linked to a valid email, but in some cases, depending on the institution's policy, there may be Institutional email accounts with more than one person in charge.

The purpose of my question is to clear up the use of the platform via non-personal email accounts, provided that the account has only one person in charge.

After extensive research into Atlassian's terms of service, I believe I have found the answer.

Andrea Robbins

This is probably such an old post it’ll get closed after I post this but just to close the loop:

If you are using Atlassian Cloud, the End User Agreement does state:

7.3 Credentials. You must ensure that all Authorized Users keep their user IDs and passwords for the Hosted Services strictly confidential and not share such information with any unauthorized person. User IDs are granted to individual, named persons and may not be shared.

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