nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to set a reminder in Jira with the Automation

Ali Cebe

Is possible to use the automation tool to create triggers

- If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder.
- When the end date has passed, send out a notification or e-mail to remove the exception.

Screenshot 2023-10-06 132821.png

Accepted answers

Esteban Diaz

Hi @Ali Cebe , yo can create an scheduled automation that based on the resulting JQL query..

It could look like this maybe:

Cheers,

Esteban

All comments

Esteban Diaz

Hi @Ali Cebe , yo can create an scheduled automation that based on the resulting JQL query..

It could look like this maybe:

Cheers,

Esteban

Ali Cebe

Hi @Esteban Diaz Thank you. But I am getting this error

Esteban Diaz

Hi @Ali Cebe ,

instead of using the IF component, you need to create a Brunch for each JQL.

Cheers,

Esteban

Esteban Diaz

@Ali Cebe , by the way , last solution will send an email for each issue returned in the JQL ... but if you want to create one only email containing the whole list of issues returned by the JQL , you will need to do something different. using Lookup issues component... here you can see my other solution :

https://community.atlassian.com/t5/Jira-Service-Management/Automation-sends-multiple-emails-even-though-lookup-issues-is/qaq-p/2456210#M145458

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management