Automate approval of tickets with a certain subject line

Question

We are trying to automate the approval of tickets coming with a subject line SecurityHub . We have created a rule but it doesn't execute on ticket creation.

Ste Wright · Answer

Hi @Kiran Negi (ADV D AA) [X]

Are you using the Action recommended above?

It looks like you might be using the "Transition Issue" action which is not the correct one.

Ste

Kiran Negi (ADV D AA) [X] · Answer

Hi @Ste Wright

I made some changes to the rule, and it gives me error as shown in attachment. I understand that it might be because of the workflow we have. Is there any way I can skip this workflow restriction. Thanks

Ste Wright · Answer

Hi @Kiran Negi (ADV D AA) [X]

Have you tried searching for it?

I also assumed given it was an approval, that this was a JSM Project - is it? If not, how are you "approving" the issue?

Ste