Automation for time to resolution

Question

I have created an automation to display the days elapsed in resolving the ticket, it displays the value in days, hours ,mins and second.

How can I configure it to consider only the business days and display in the same format i.e., days, hours, mins and second

Ayush Lawania · Answer

Thanks for the response @Y Dang_Candylio but I am not using SLA for time to resolution because I don't have particular targets for SLA, I am using an automation to calculate that, can you help in terms of automation?

Y Dang_Candylio · Answer

Hi @Ayush Lawania,

You can add another Calendars to the SLAs and customize as you want by clicking at the Calendars icon button in the Project settings > SLAs

Hope this helps!