When I tried to complete the Sprint for across projects, Jira shows this error and I can not complete the sprint. Does anyone know what error this is and how can I resolve this? Reproduce step * I access the active sprint * I select the target sprint to complete * I select Complete sprint * The error happens Prerequisites * This sprint is designed for multiple project's works

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Our team has been notified, if the problem persists please contact atlassian support. ERROR: 1QC30ZX

Tram Mai

When I tried to complete the Sprint for across projects, Jira shows this error and I can not complete the sprint.

Does anyone know what error this is and how can I resolve this?

Reproduce step

I access the active sprint
I select the target sprint to complete
I select Complete sprint
The error happens

Prerequisites

This sprint is designed for multiple project's works

Accepted answers

All comments

Sanjog Sigdel

Hello @Tram Mai Are every tickets included in the sprint in its final status like 'Done','Closed', 'Resolved'?

The issue should've been solved if all tickets or sub-tasks under a ticket in a current sprint are closed.

Carlos Garcia Navarro

Hi @Tram Mai ,

Welcome to the Community! Does this problem happen consistently with all the sprints? Have you been able to close other sprints in the same board before? Can you please show a screenshot? Thanks!

Michael G_

A project administrator on my team is also getting this on one of their Boards when trying to complete and start a sprint. I am an Organization Admin and am not seeing this error.

This is not a cross-project board (no issues from other projects), and I cannot seem to find anything else that should be preventing the Project Admin from starting or completing a sprint.

Carlos Garcia Navarro

I can't reproduce the issue... but here is the form to contact Atlassian Support: https://support.atlassian.com/contact/#/

Carlos Garcia Navarro

Sorry to hear that, @Michael G_ ! I can't reproduce the issue... but here is the form to contact Atlassian Support (as suggested by the error message): https://support.atlassian.com/contact/#/

Tram Mai

Thanks Sanjog, I tried but this still happen

Mustafa Mansour_oqvth3

Dears any updates i face the same message with the error VAPILD

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