nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Workflow

Jeremy Tatro

I created a custom workflow for one of my projects. I noticed that when I change the status from In Process to Resolved, it no longer allows me to mark it done and does not allow me to make comments like I can on other projects. It just changes the status to Resolved. I want to be able to click on Resolve and then choose what action to take and leave a comment for either the customer or an internal comment. Can someone provide guidance on what I need to do to allow this to happen?

Accepted answers

Benjamin_tmh9yg

Hi @Jeremy Tatro ,

You will need to add a resolution screen to the resolved status. What you do is create a screen with resolution field. Then add it to the resolved status in your workflow. Once you move it to resolved, you'll be prompted for resolution option and a box for comment.

-Ben

All comments

Benjamin_tmh9yg

Hi @Jeremy Tatro ,

-Ben

Jeremy Tatro

Thank you for your help

Benjamin_tmh9yg

Most welcome. Also, welcome to the community!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management