When our customer list their issues on Service Desk and use Open Requests filter, they see other status (closed, completed). Is there a bug or anything?
Hi @Ramazan Keskin
Are you able to verify that done categories and resolutions have been configured?
https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html
If these statuses are not associated to a done category and a resolution, Jira will view them as an open status.
Hope this helps!
Hi @Riley Sullivan ,
I tried this but I could not solve my problem.
Jira Support reached me. After resolution set, we changed status's to completed from closed MANUALLY. This was solved our problem.Thank you for your support.
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