Automating a status change

Chris Turpin_ugu1ac

Hi,

I have 3 different projects - 

- Development project
- Configuration project
- Client project

Ordinarily a ticket on the client project will also have a linked ticket on one of the other 2 projects. 

For example - the client requires some development work, so a development ticket is created to track that work. 

Is it possible, that when the development ticket is "Done", then this either - 

a) leaves a comment on the linked project ticket, confirming the development is done, or

b) changes the status of the linked project ticket - for ease of seeing the development work is done.

Is this doable? and what is the best approach for this?

Thanks,

Chris

Mark Segall

Hi @Chris Turpin and welcome to the community!

Yes this is possible and if your desired goal is option b, it would look like this:

• TRIGGER: Issue Transitioned (To Done)
• CONDITION: Project = Development Project
• BRANCH (Linked Issues)
  • ACTION: Transition Issue (to your desired status)