better Solution for splitting ticket in 2 + Change Issue Type

Maurice Meyer_pcwwpv

I am looking for a better solution for the following scenario:

1. request comes via email channel
-> Issue type "Email request

2. in the ticket two issues are described - example: change password and request for a hardware problem.
-> Clone ticket so that I can split the ticket into 2 tickets

3. issue type should be changed for both - into "service request" and "hardware request".
-> "move" ticket and adjust both task types

This solution way is tedious and so my question is:

Is there a better solution for this in the form of a workflow, app or automation rule?

Mohamed Benziane

When the issue is created, an agent can split the description in 2 different customfields, then create an automation that will split the issue in two different issues and link them together.