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ticket update won't send email to clients/customers

unknown

If i insert comment in a ticket, the customer supported won't be notified,

This led me to use an external email to update the user.

Accepted answers

Ste Wright

Hi @[deleted]

Is this just one customer or multiple?

If one, I'd get the customer to check their spam box.

If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.

Ste

All comments

Ste Wright

Hi @[deleted]

Is this just one customer or multiple?

If one, I'd get the customer to check their spam box.

If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.

Ste

unknown

Thanks @Ste Wright i'm afraid i'd have to set my account as a global admin of the project. Am i right? in this case i will have to report the issue to the project manager.

Kind Regards

Mario

Ste Wright

Hi @[deleted]

It depends - these could be Project Admin settings, or Product Admin - perhaps contact your IT Team / Support Team internally?

Ste

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