How to fix automation attachment form error?

Amarillas Erika

I've been having trouble with my automation
There are two request type with the same status, I am using an if-else case to automate the attaching of different form.



I am using this condition:

When status = Waiting for requester

If Request type = A
     Then attach form A

Else if Request type = B
    Then attach form B

Sometimes it would work then the next day it gives this error. Please tell me what causes this.

Judd Garratt - Path of Trees

Hi Amarillas,

It's tough to say for sure what is causing the error, but here are two things you can try:

• Change the rule actor to a user with Jira admin permissions and see if the error goes away. If it does, then atlassian-addons-project-access in your project's permission scheme (which controls the permissions for the default automation user) is probably missing a permission to do one branch of the rule's actions.
• If nothing changes, try looking at issue security settings to make sure that the rule actor has permission for any issues that might have issue security applied.

Good luck!