Trying to set a field in a ticket in JSM to an object from our Assets

Phillip Jones_pmda70

Hello,

Trying to create an automation in our JSM instance to edit a field that is linked to our asset objects.  I set the automation to condition based on simply the request type (all request types will be set to X group in assets).

I've been looking around and I think maybe the syntax is incorrect but I'm unsure of what to use in this case. 
All I want to do is set the object to a specific value, no need to look up any extra values but simply set a static value based on the request type that comes into the portal.

When I set the field to edit, I've tried a few different syntaxes but every time I try to set it I get the same error on the rule when its run which is just:
"An error occurred while requesting remote information:

Bad Request"

I'm not sure what exactly is the issue, I've tried {{object.key}} and {{object.name}}, I've even just tried the key and name without the smart values.

Any help would be appreciated!

Mikael Sandberg

Hi @Phillip Jones,

Welcome to Atlassian Community!

When you set an asset field to a value you have to use AQL in order to get the object. Here is an example of an automation that sets the reporter's asset when they submit a request:

 

In your case if the object is always the same for the specific request type then this AQL should do the trick for you:

"key" = "<object key>" i.e. "key" = "IT-123"